Here you will find customers' most frequently asked questions, answered by our team of experienced experts. If you don't find your question, call our free Service Hotline for help from our staff.
Payment & Billing
Which payment methods are available?
- Payment per credit card
- Payment per PayPal
Will I receive an invoice?
Do I have to pay shipping / delivery within UK?
When will my order be dispatched?
How do we dispatch your order?
Where will the items I’m ordering ship from?
What is the return policy?
Beside your legal rights which you can find in our GTC, seca offers a 30 day easy return process for all products ordered online*. (* excluding seca mBCA 515, seca mBCA 525 and personalised / individualised products).
Items returned to seca should be done so within 30 days of receipt, and should meet the following criteria:
- Goods must be returned as sold i.e. in the original packaging and in resalable condition.
- Any free gifts or other additional bundled items delivered with the products must also be returned.
Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by seca. In this instance your item will either be collected or postage will be refunded. In such cases this will be at the discretion of seca.
Please download the return form and add all relevant information. The return form should be sent together with the returned goods.
Please call seca Customer Service on Tel: 0121 643 9349 to obtain your return authorisation number.
All returns should be sent to the following address:
Returns Department, seca Ltd, 40 Barn Street, Birmingham, West Midlands, B5 5QB
What is the warranty on your products?
Does the scale come calibrated?
How often is calibration required?
What service and calibration periods does seca recommend?
Questions about our online shop
If I need the User Manual for a product or have an enquiry but
would rather email instead of calling, is there an email address I can use?
Quality at seca with letter and seal - what does that mean?
When you purchase seca products, you acquire not only sophisticated technology developed over the past 175 years, but also high-quality measuring and weighing systems certified by governmental agencies and validated by scientific institutions. seca products comply with European directives, national laws and standards.
Environmental protection is taken very seriously at seca. Among other things, we are concerned with preserving our natural resources. We therefore remind you not to throw away your seca device with the usual household waste. The device must be properly disposed of as electronic scrap. Please observe your country's national regulations.
Do not throw away disposable and rechargeable batteries with household trash, regardless of whether they contain hazardous materials. As a consumer, you are legally obliged to dispose of all types of batteries at community or retail collection points. Hand over all batteries only in a completely discharged state. You can put the packaging material for your product into your community's recycling system.