
The right answers to all your questions
Here you will find customers' most frequently asked questions, answered by our team of experienced experts. If you don't find your question, call our free Service Hotline for help from our staff.
Here you will find customers' most frequently asked questions, answered by our team of experienced experts. If you don't find your question, call our free Service Hotline for help from our staff.
Beside your legal rights which you can find in our GTC, seca offers a 30 day easy return process for all products ordered online*. (* excluding seca mBCA 515, seca mBCA 525 and personalised / individualised products).
Items returned to seca should be done so within 30 days of receipt, and should meet the following criteria:
Please note you must organise the return of the items at your expense unless the item is faulty or incorrect due to an error by seca. In this instance your item will either be collected or postage will be refunded. In such cases this will be at the discretion of seca.
Please download the return form and add all relevant information. The return form should be sent together with the returned goods.
For our full returns policy information and to obtain a returns authorisation number, please call seca Customer Service on Tel: 0121 643 9349
All returns should be sent to the following address:
Returns Department, seca Ltd, 40 Barn Street, Birmingham, West Midlands, B5 5QB
Every seca product passes through a demanding quality management system before you hold it in your hands. We grant a free warranty for eight years for all seca scales and height measurement devices in our premium range marked by this symbol, which are purchased directly from seca, when you have a currently valid seca Service Contract and operated in the UK! We call that a fair offer.
We cannot completely rule out the possibility of a technical defect impairing the functionality of our seca products which could trigger a warranty claim. With the seca extended warranty, you are always on the safe side! In the event of such a warranty claim, you would incur absolutely no repair costs for up to eight years! If you have a warranty claim, please contact us (see contact data below). We will repair, recalibrate / re-verify or replace and send the device back to you. Please understand that our warranty policy does not include providing you with a replacement product. The following list of nearly self-explanatory points tells you about warranty exclusions:
The provision of warranty services by seca, triggers neither new warranty periods nor extensions to the current warranty period. That means long-term value retention for your seca products.
The warranty applies independent of and supplemental to the statutory and contractual warranty rights you are entitled to as purchaser of our products from your direct seller. If you have any questions about a warranty extension, please write to us at service@seca.com or call us at no charge: 0121 643 9349.
Please note, that the 8 year warranty does not include seca mBCA products.
When you purchase seca products, you acquire not only sophisticated technology developed over the past 175 years, but also high-quality measuring and weighing systems certified by governmental agencies and validated by scientific institutions. seca products comply with European directives, national laws and standards.
Environmental protection is taken very seriously at seca. Among other things, we are concerned with preserving our natural resources. We therefore remind you not to throw away your seca device with the usual household waste. The device must be properly disposed of as electronic scrap. Please observe your country's national regulations.
Do not throw away disposable and rechargeable batteries with household trash, regardless of whether they contain hazardous materials. As a consumer, you are legally obliged to dispose of all types of batteries at community or retail collection points. Hand over all batteries only in a completely discharged state. You can put the packaging material for your product into your community's recycling system.